These Terms of Service ("Terms") form a legally binding agreement between CodeCatalyst Solutions FZ-LLC ("we," "the Company") and you ("Client," "you") governing the provision and use of our services. By accessing, using, or engaging our services, you acknowledge that you have read, understood, and agreed to these Terms in full.
1. Acceptance and modification of terms
By accessing, using, or engaging our services, you represent and warrant that you have the legal capacity to enter into these Terms and you agree to be bound by every provision herein. These Terms supersede all prior agreements, representations, and understandings between the parties. The Company reserves the right to modify these Terms at any time. Continued use of our services after modifications constitutes acceptance of the updated Terms; it is your responsibility to review these Terms periodically.
2. Scope of services
The Company provides the following professional services ("Services"):
Custom software engineering and product development
AI agent design, deployment, and integration
Payments and open-banking platform engineering
Healthcare and life-sciences software engineering
Compliance, GRC, and regulated-industry advisory and engineering
Project oversight, architecture review, and quality assurance
All Services are provided on a best-effort, contracted-deliverable basis. Specific scope, deliverables, timelines, and acceptance criteria are defined in the relevant Statement of Work or Master Services Agreement.
3. Client obligations and warranties
As a condition of receiving our Services, you represent, warrant, and agree to:
Provide accurate, complete, and current information at all times
Cooperate with our team and any sub-processors or engineering partners we engage on your behalf
Make payments on time per the agreed schedule
Respect and uphold all applicable intellectual-property rights
Maintain strict confidentiality of all proprietary information shared with you
Comply with all applicable UAE and international laws and regulations
Indemnify and hold the Company harmless from any claims arising out of breach of these obligations
4. Payment terms
Payment terms are as follows:
Fees are quoted and payable in AED, SAR, EUR, or USD as specified in the Statement of Work
Payment schedules and milestones are defined in the individual Service agreements
Late payments accrue interest at 2% per month and may result in service suspension
All payments are subject to UAE VAT and any other applicable taxes
Refunds are not provided for services rendered or work completed unless explicitly agreed in writing
5. Intellectual-property rights
Intellectual-property ("IP") rights are governed as follows:
Client retains ownership of pre-existing IP and original content provided to the Company
The Company retains rights to its proprietary methodologies, tools, templates, and frameworks
Ownership of project deliverables transfers to the Client upon full payment of all amounts due
No implied licenses or rights are granted beyond those expressly stated herein
6. Confidentiality and non-disclosure
Both parties agree to maintain strict confidentiality of:
Business strategies, trade secrets, and proprietary methodologies
Technical specifications, source code, and technical documentation
Client data, personal information, and business relationships
Commercial terms, agreements, and pricing
Confidentiality obligations survive termination of these Terms for a period of five (5) years.
7. Limitation of liability
To the maximum extent permitted by UAE law, the Company's liability is expressly limited as follows:
Maximum aggregate liability is limited to the total amount paid by the Client for the Services in the twelve (12) months preceding the claim
No liability for indirect, incidental, consequential, punitive, or special damages
Force-majeure events fully relieve the Company of liability
All express or implied warranties not specified herein are expressly disclaimed
8. Dispute resolution and governing law
Disputes are resolved exclusively through the following procedures:
Direct negotiation between authorised representatives (30-day period)
Mediation through a UAE-certified mediator if negotiation fails
Exclusive jurisdiction of the courts of Ras Al Khaimah as the final authority
UAE law as the governing law, excluding conflict-of-laws principles
Client waives any right to class-action or representative proceedings
9. Termination and suspension
Services may be terminated or suspended in the following circumstances:
By mutual written agreement signed by both parties
Immediately for material breach of these Terms by the Client
On 30 days' written notice from either party without cause
Immediately for unlawful activities or regulatory violations
Upon Client insolvency, bankruptcy, or material financial distress
10. Force majeure
Neither party is liable for any failure or delay in performance due to events beyond reasonable control, including but not limited to natural disasters, governmental actions, regulatory changes, technical outages, cyberattacks, pandemics, or other unforeseen circumstances.
11. Sub-processors and engineering partners
When the Company engages sub-processors or third-party engineering partners on your behalf:
The Company remains your sole point of contact and is contractually responsible for the deliverables
Sub-processors operate under written confidentiality and data-protection agreements consistent with these Terms
A current list of material sub-processors is available on written request
12. Data protection and privacy
Data protection is governed by our Privacy Policy and UAE Federal Law No. 45 of 2021 on Personal Data Protection. By using our services, you agree to our data practices as described in the Privacy Policy. The Client is responsible for ensuring compliance with applicable data-protection laws.
13. Modifications and changes
The Company reserves the right to modify or replace these Terms at any time. Material changes will be communicated through website updates or email notifications. Continued use of services after modifications constitutes acceptance of the updated Terms.
14. Contact information and notices
For questions, concerns, or legal notices regarding these Terms, contact us at:
Email: contact@gocatalyst.ae
All notices must be in writing and delivered to the registered address or email above.